Customer reviews can make or break a business.
One great experience shared online by the right person can attract new customers, but a single negative review spreads even faster, tarnishing a brand’s reputation.
Artists face the same reality in today’s hyper-connected world.
Every interaction—whether it’s how you respond to a comment, handle a sale, or engage with fans—creates a lasting impression.
Negative moments often go viral, fueling bad press and spreading quickly.
But while positive experiences may not always go viral, they still matter. They leave people feeling good, and that lasting impact can build loyalty over time.
Just as businesses aim to satisfy every customer, artists should focus on creating meaningful and positive engagements with their audience.
In the digital age, word-of-mouth is powerful, and every touchpoint counts.
