Unforeseen Incompetence

The Hidden Cost of Misguided Promotions

The biggest waste of resources I've encountered in organizations is the unsuccessful promotion of an employee. Why do people who have proven themselves to be excellent specialists for ten or fifteen years suddenly become incompetent? This usually happens when, in a new position, a person continues to do what made them successful in their previous role and led to their promotion. They fail in their new responsibilities not because they have lost their qualifications, but because they are working the old way. A new appointment requires not broad knowledge or great talent, but the ability to focus on aspects that are crucial in the new problem, work, or task. TIP OF THE DAY Do not do at your new job what made you successful in your previous one. When accepting a new appointment, ask yourself: what should I do differently now to remain effective?

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